SecuroBox Support
SecuroBox is a 100% offline private media vault. Files are encrypted on your device and unlocked only by your PIN or biometric. Below is how to get help.
Contact us
Have a question, found a bug, or need help with the app? Email us and we'll get back to you, typically within 1–2 business days.
info@tabsap.comWhen reporting a problem, it helps to include your device model, OS version, and a short description of what happened.
Frequently asked questions
I forgot my PIN. Can I recover my files?
Your files are encrypted with a key on your device, separate from your PIN. If you set up a Recovery Key during onboarding, open “Forgot PIN?” on the lock screen and enter it to reset the PIN without losing files. If you did not set up recovery, the PIN cannot be reset for security reasons.
How do I add files to the vault?
Open the app, unlock it, and tap the “+” button to import photos, videos, audio, or documents. You can also capture photos and videos directly into the vault with the in-app camera.
Is my data sent anywhere?
No. SecuroBox is fully offline. There are no servers, no accounts, and no analytics. Everything stays on your device, and uninstalling the app removes all of it.
Does it work without internet?
Yes. Every feature works offline. No internet connection is required to use the vault.
How do I delete my data?
Delete files individually inside the app, or uninstall the app to permanently remove the vault and all keys from your device.